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Support Engineer


We have a great opportunity for the position of Support Engineer at Austin, Texas, USA to join our Services team. These positions will be a part of Brilyant’s Services team in Austin which has been growing rapidly. Join our team and be a part of our growth story.


  • Assist with planning service capacity, forecasting demand, analyzing software performance, and tuning systems.
  • Create auto-provisioned images based on the end-user’s job role or responsibilities.
  • Create and deploy packages to set up and manage Mac OS and policies.
  • Patch management—test and evaluate new macOS versions.
  • Configure, maintain and support core infrastructure services like Active Directory, GPO, Jamf Pro, AzureAD, SSO, and M365.
  • Coordinate projects and large-scale endpoint infrastructure design and deployment efforts.
  • Manage endpoint compliance and endpoint vulnerability remediation and implement feature update patching and third-party patching.
  • Deploy Jamf/Intune OSD task sequences and use.
  • Design, deploy and troubleshoot an enterprise endpoint management infrastructure.


  • Minimum 6-8 years of experience in endpoint management platforms, Jamf.
  • Experience with scripting and automation tools—PowerShell or others.
  • Experience leading installation, configuration, and maintenance efforts related to computer operating systems with an emphasis on both Windows and MAC OS.
  • Strong knowledge of endpoint patch management, O365 updates, monthly updates, security patching, and GPO deployment is a plus.
  • Experience with Active Directory/O365/Azure administration.
  • Strong knowledge of Windows Server operating systems, Active Directory, AzureAD, SSO, SQL, IIS, and M365.
  • Ability to explain technical concepts to inexperienced users and team members
  • Ability to troubleshoot second-and third-level end-user device issues.
  • Ability to provide RCA in case of any failed change, high-priority incidents.


  • Medical, Dental, Vision
  • FSA or HSA plan
  • 401K
  • Voluntary Life Insurance and Short-Term Disability
  • Life Insurance, AD&D, Long Term Disability, and Long-Term Care

We offer

  • Lucrative Compensation plan including income-earning annuity and consumption-based recurring profit model
  • Fun environment and great company culture
  • We provide all equipment needed

*Brilyant USA is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.

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